Effective Date: 06/10/2026

Welcome to PilotJoy by RAM Solutions.

PilotJoy is a service offered by RAM Solutions. For U.S. commercial, billing, and contracting purposes, PilotJoy may be operated through RAMYA Enterprises LLC, a Florida limited liability company based in Miami, Florida, United States.

RAM Solutions may also provide services through team members, contractors, or resources located in Costa Rica and other jurisdictions.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, submit a request, purchase a membership, communicate with us, or use PilotJoy-related services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy applies to:

• The RAM Solutions website, including pages related to PilotJoy
• PilotJoy membership inquiries and subscriptions
• Contact forms, payment forms, assessment forms, and request submissions
• Communications with RAM Solutions by email, website forms, Trello, Loom, or other approved channels
• Services related to Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Automate Desktop, and supporting automation work

We may collect information that you voluntarily provide to us, including:

• Name
• Business email address
• Company name
• Job title
• Phone number, if provided
• Billing information
• Information submitted through website forms
• Information included in assessment requests
• Information included in PilotJoy request cards
• Files, screenshots, Loom videos, links, notes, or documentation you choose to provide
• Business process details needed to understand or support your request

We may also collect limited technical information automatically when you visit our website, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referring website
• General usage activity
• Cookies or similar tracking technologies, where applicable

As part of PilotJoy, clients may submit business information, files, screenshots, workflow details, process documentation, test data, or technical context to help RAM Solutions understand and work on a request.

This may include information related to:

• Microsoft 365 environments
• SharePoint content structure
• Microsoft 365 Copilot use cases
• Copilot Studio agent requirements
• Power Automate workflows
• Power Automate Desktop issues
• Excel files or automation logic
• Business process documentation
• Testing scenarios
• Screenshots or screen recordings

Clients should avoid sending unnecessary sensitive personal information, confidential employee data, financial data, health data, customer records, production credentials, or regulated information unless it is required for the request and has been approved internally by the client.

When possible, clients should provide sanitized data, sample files, screenshots, exported logic, or mock scenarios instead of live production data.

RAM Solutions does not provide Microsoft licenses as part of the PilotJoy membership.

Clients are responsible for providing and maintaining any required Microsoft 365, Copilot Studio, Power Automate, Power Automate Desktop, SharePoint, Dataverse, premium connector, or related licenses needed for their requests.

RAM Solutions does not require personal employee credentials. If access is needed, clients are responsible for providing approved access methods, permissions, service accounts, temporary access, or other access mechanisms that comply with their internal IT and security policies.

We may use the information we collect to:

• Provide and improve our services
• Respond to inquiries
• Manage PilotJoy memberships
• Create and manage client request queues
• Review, prioritize, and support client requests
• Communicate progress updates
• Process payments and billing
• Provide customer support
• Improve website performance and user experience
• Send service-related updates
• Send marketing or promotional communications, where permitted
• Detect, prevent, or address technical or security issues
• Comply with legal obligations
• Enforce agreements, payment terms, or service terms

If you purchase a PilotJoy membership or any RAM Solutions service, payment information may be processed by third-party payment processors such as Stripe or another approved provider.

RAM Solutions does not store complete credit card numbers or payment card details on its own systems. Payment information is provided directly to the applicable payment processor, and the payment processor’s use of your information is governed by its own privacy policy and security practices.

For enterprise clients, payment may also be handled through invoice, ACH, wire transfer, or another agreed billing method.

Our website may use cookies and similar technologies to improve the website experience, understand visitor activity, remember preferences, analyze traffic, and support marketing or advertising activities.

Cookies are small files stored on your device. You may be able to configure your browser to refuse cookies or notify you when cookies are being used. If you disable cookies, some website functionality may not work properly.

Types of cookies or similar technologies we may use include:

• Essential cookies needed to operate the website
• Preference cookies used to remember settings
• Analytics cookies used to understand website usage
• Marketing cookies, if advertising or remarketing tools are enabled

We may use third-party tools to understand website traffic, improve our services, and measure marketing performance.

These tools may include services such as:

• Google Analytics
• Google Ads
• Meta/Facebook advertising tools
• LinkedIn advertising tools
• Website hosting or analytics tools provided by our website platform

These third-party providers may collect usage information through cookies, pixels, or similar technologies according to their own privacy policies.

If we do not use certain analytics or advertising tools, this section should be updated to reflect the tools actually used.

We may use third-party service providers to help operate our business and deliver PilotJoy services.

These providers may include:

• Website hosting providers
• Payment processors
• Email and communication tools
• Trello or other request board tools
• Loom or other video recording/sharing tools
• Cloud storage providers
• Analytics providers
• Customer support tools
• Accounting, legal, or administrative providers

These providers may access personal information only as needed to perform services on our behalf and are expected to protect the information according to their own contractual, legal, and security obligations.

We do not sell personal information.

We may share information in the following situations:

• With service providers that help us operate our business
• With payment processors for billing and payment purposes
• With professional advisors, such as legal, accounting, or compliance advisors
• When required by law, subpoena, legal process, or government request
• To protect our rights, property, users, clients, or business operations
• In connection with a merger, acquisition, sale of assets, restructuring, or business transfer
• With your consent or at your direction

We do not share client request content publicly unless we have permission.

We will not publish a client’s confidential information, internal materials, screenshots, business process details, or project-specific data without permission.

We may request permission to use a client’s company name, logo, testimonial, or case study for marketing purposes. Any such use will be subject to client approval where required.

We retain personal information and client request information for as long as necessary to provide services, manage our business, comply with legal obligations, resolve disputes, collect payments, enforce agreements, and maintain business records.

Request-related information may be retained while the client relationship is active and for a reasonable period afterward for support, documentation, legal, accounting, or business continuity purposes.

Clients may request deletion of certain information, subject to legal, contractual, security, backup, or operational limitations.

We take reasonable administrative, technical, and organizational measures to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

Clients are responsible for ensuring that any information, files, access, credentials, licenses, or systems they provide to RAM Solutions are shared in accordance with their own internal security policies.

RAMYA Enterprises LLC is established in Miami, Florida, United States. RAM Solutions may also provide services through team members, contractors, or resources located in Costa Rica and other jurisdictions.

If you access our website or services from outside the United States, your information may be transferred to, stored, or processed in the United States, Costa Rica, or other countries where RAM Solutions or its service providers operate.

By using our website or services, you understand that your information may be processed outside of your country of residence, where privacy laws may differ from those of your jurisdiction.

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Request a copy of your personal information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

To exercise these rights, contact us using the contact information below. We may need to verify your identity before fulfilling a request.

Depending on your state of residence, you may have privacy rights under applicable U.S. state privacy laws.

These rights may include the right to access, correct, delete, or request a copy of your personal information, and the right to opt out of certain uses of personal information where applicable.

RAM Solutions does not sell personal information.

To submit a privacy request, contact us at:

Email: info@ramscr.com

If you are located outside the United States, including in the European Union, European Economic Area, United Kingdom, Costa Rica, or another jurisdiction with privacy rights, you may have additional rights regarding your personal data under applicable law.

These may include the right to access, correct, delete, restrict, object to processing, request portability, and withdraw consent where applicable.

To make a request, contact us at:

Email: info@ramscr.com

If you subscribe to updates, submit a form, request information, or become a client, we may contact you with service-related messages or relevant business communications.

You may opt out of marketing emails at any time by using the unsubscribe link, if available, or by contacting us directly.

Even if you opt out of marketing communications, we may still send service-related or transactional messages related to your account, subscription, billing, or active requests.

Our website or communications may contain links to third-party websites, tools, platforms, or services.

We are not responsible for the privacy practices, content, policies, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party services you use.

Our services are intended for businesses and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

We may update this Privacy Policy from time to time.

When we update the policy, we will revise the effective date at the top of this page. Changes become effective when posted on the website unless otherwise stated.

We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:

RAMYA Enterprises LLC
Doing business as RAM Solutions
Service: PilotJoy by RAM Solutions
Miami, Florida, United States

Email: info@ramscr.com
Website: https://ramscr.com