AI, Automation & RPA Case Studies
Explore practical examples of how RAM Solutions helps businesses reduce manual work, improve accuracy, and support scalable operations using Microsoft Copilot Studio, Power Automate, Power Automate Desktop, RPA, AI agents, and business process automation.
Featured Case Studies
AI Sales Email Agent
Case Study | Microsoft Copilot Studio | Sales Automation | Email Drafting
RAM Solutions implemented a Microsoft Copilot Studio AI sales agent to help sales teams create personalized outreach email drafts using lead data, persona information, and company website context.
The solution helped reduce time spent writing manual sales emails while keeping the sales agent in control through a human-in-the-loop review process before any message is sent.
HR Offboarding Automation
Case Study | Power Automate Desktop | Workday | HR Document Automation
RAM Solutions implemented an HR offboarding automation solution for a global pharmaceutical company to support employee offboarding calculations and country-specific document generation.
The bot used employee spreadsheet data, Workday report exports, Excel, VBA Macros, SharePoint, and Word templates to generate offboarding documents while keeping HR experts responsible for final review and approval.
DUIMP Approval Automation
Case Study | Power Automate Desktop | SAP via Citrix | Pharmaceutical Supply Chain
RAM Solutions implemented a Power Automate Desktop RPA solution for a global pharmaceutical company operating in Brazil to support DUIMP and DI import approval validation.
The automation validated email attachments, extracted information from PDF declarations and Excel draft files, retrieved SAP values through Citrix using OCR-assisted automation, and sent the process owner an approval or exception email based on the validation results.
WAC Disclosure Automation
Case Study | Pharmaceutical Compliance | Power Automate Desktop RPA
RAM Solutions supported a successful WAC disclosure automation initiative for a global pharmaceutical organization, helping automate state-specific price transparency reporting for Connecticut, Colorado, and Vermont.
The solution used Power Automate Desktop, Excel, Outlook, VBA, Python, and PDF generation to create long-form and short-form WAC disclosure documents for each product while keeping human review and approval in the process.
AI Shipment Status Agent
Proof of Concept | Microsoft Copilot Studio | Supply Chain / Logistics
RAM Solutions designed a Microsoft Copilot Studio proof of concept for a supply chain AI agent that helps users check shipment status, retrieve ETA and carrier details, identify delays, and support exception management workflows.
The solution demonstrates how AI agents can reduce manual lookup effort and create a more structured way for logistics teams to access operational information.
Email AI Agent with Fallback Logic
Proof of Concept | Microsoft Copilot Studio | Email Automation
RAM Solutions designed a proof of concept for an email AI agent that helps support customer response workflows using structured data and fallback logic.
The agent searches for an exact match first. If the requested item is not available, it follows a fallback approach to suggest relevant alternatives and generate a business-friendly email draft for review.